Payment posting and patient record updating
Posting payments accurately leads to good follow-up practices, proper relief of accounts receivable, minimizes credit liabilities and correct balance billing to patient and secondary carriers. Our staffs are fully trained in Accounts Receivable principles prior to being assigned to Payment Posting. MedLead payment posters understand types of reimbursement namely, Government programs, Managed Care, Fee for service, In Network, out-of-network. Regardless of years of experience, each agent goes through RCS training on calculating allowable, deductibles & patient responsibility. They receive thorough training on posting line item denials, understanding write-off and adjustments. Each client receives a profile questionnaire which is used to design the decision tree for the payment poster. Our process includes, Electronic Remit, manual insurance payments and patient payments posting. We balance EFT’s to the electronic remits plus other daily transactions and ensure rejections are worked and daily books are reconciled.