VOICE / NON-VOICE SUPPORT PROCESS

Our Contact-Centre can provide the following services on the client’s behalf: Receive all incoming calls from our client’s customers who are looking for Services/Support on your products that would include:

  1. IN/OUT BOUND PHONE
  2. EMAIL CUSTOMER SERVICE
  3. WEB CHAT

Type of services offered through voice/ non voice processes.
The variety of services offered through voice/ non voice processes include Technical Support, Directory Inquiry, Secretarial Assistance, Lead Qualification, Help Desk Solution and so on.

Customer Service support:
Both inbound and outbound telephone calls emanating overseas will be answered by our well trained Customer Service Representatives/ Tele Sales Representatives. (Routing through our facility in USA through Toll Free Numbers like 1-800/888 number which can be locally dialed anywhere) and with satisfactory, good quality service, prompt response, very efficient and rapid transfer of All data from our client to Call Center and Vice Versa.